Wednesday briefing: Why is AI becoming the go-to support for our children’s mental health?
Good morning. Today’s teenagers seeking mental health support are more likely to consult a chatbot than a professional website or a mental health app, according to a study published on Tuesday. One in four aged 13 to 17 have turned to an AI chatbot regarding mental health problems, the study says. Worryingly, that number climbs to 40% for young people affected by serious violence, whether as a victim or perpetrator. These are teenagers in really difficult situations, but the findings by the Youth Endowment Fund coincide with evidence that the average waiting time for a young person referred to a mental health service is 392 days – meaning warnings from youth leaders that children at risk need “a human, not a bot” may ring hollow. For today’s newsletter, I spoke to Rob Booth, the Guardian’s UK technology editor, about what lies behind growing reliance on chatbots for mental health support, whether they actually help young people, and the rising concern over the dangers posed when children engage with them at length. First, the headlines. Five big stories Politics | Keir Starmer has called on European leaders to to “go further” in modernising the interpretation of the European convention on human rights (ECHR) to prevent asylum seekers using it to avoid deportation and see off the rise of the populist right. Ukraine | Volodymyr Zelenskyy has said he is ready to hold a wartime election within the next three months, if Ukraine’s parliament and foreign allies will assist in making it secure, after Donald Trump accused him of clinging on to power. Gaza | Malnutrition continues to take a toll among Gaza’s young despite a ceasefire declared two months ago, with more than 9,000 children hospitalised for acute malnutrition in October alone, according to the latest UN figures. Technology | Australia has enacted a world-first ban on social media for users aged under 16, causing millions of children and teenagers to lose access to their accounts. Northern Ireland | Britain’s security services allowed a top agent inside the IRA known as Stakeknife to commit murders and then impeded a police investigation into the affair, according to a damning official report. In depth: ‘They’ve become ubiquitous’
The survey (pdf) of 11,000 children by the Youth Endowment Fund found that more than half (53%) of teenagers aged 13 to 17 used some sort of online or digital mental health support, underlining a widespread need. But at the very time when mental health is in decline, the services that would provide help are stretched to breaking point. “You’ve got this picture of two systems going in completely different directions,” says Rob Booth. “Human mental health services becoming increasingly unresponsive to children’s and teenagers’ needs, and chatbots that are becoming more responsive to whatever children are asking them to say.” In June, an NHS survey found sharp rises in rates of anxiety, depression and other disorders have led to one in four young people in England having a common mental health condition. Dr Sarah Hughes, the chief executive of Mind, said at the time: “The nation’s mental health is deteriorating and our current system is overwhelmed, underfunded and unequal to the scale of the challenge.” *** Young people need more rapid access to help Against this backdrop, says Rob, the availability of AI technology has increased enormously, and it has become far more user-friendly. “Every couple of months there’s an improvement in its speed of response, in its understanding of what you’ve said before, what they call the context. So they’re getting better and better at an extraordinary pace,” he explains. “And so you set the rapid advancement of the technology and its usability, against the NHS mental health system, which has long waiting lists, which are getting worse.” While the average waiting time for a young person who has been referred to mental health services was 392 days last year, more than 78,577 young people waited over a year to speak to someone, up 52% on the previous year. With almost a million young people (910,567) referred to Child and Adolescent Mental Health Services last year, many had their cases closed without receiving any treatment at all. By contrast, Rob says, the chatbot is “24/7” – and you don’t need a referral to access one. “One of the girls I spoke to said: you can go again, you can go again, you can go again – there’s a sense of endless patience,” says Rob. Increasingly with AI technology able to remember more and more about what a user talked about before, and with its model favouring answers that are likely to please its users, this can leave teenagers feeling as though they are talking to someone who understands them. “To some extent, it does probably understand you, potentially better than a stranger, especially in the mental health system, especially if you’re being moved from pillar to post. What it might not do, of course, is push back and challenge anything you might say,” says Rob. *** Why are teenagers turning to AI chatbots? One teenager who spoke to Rob had lost two friends. After one was shot and another stabbed, she felt the chatbot was less intimidating and more available than a mental health professional when it came to dealing with the trauma. She began to see the chatbot as a friend. “The empathy that they feel from the chatbot can be far greater than what they feel from dealing with the bureaucracy of mental health services, being rejected, being told you’ve got to wait,” says Rob. The teenager has her phone set up so that she clicks twice and the chatbot is right there. “She can talk to it because [AI is now] very good at voice recognition. So it’s extremely accessible.” He adds that for many young people, AI is available on a number of platforms that they regularly interact with – it’s built into things like Instagram, WhatsApp and Google. “There are chatbots all over young people’s phones now, in the same way as social media. They’ve become ubiquitous as part of many teenagers’ digital lives.” Worryingly, because chatbots aren’t beholden to children’s safeguarding codes, or answerable to a headteacher, some children also feel as though their privacy will be more protected by them. Rob points to another young person he spoke to as an example, who had a negative experience speaking to a counsellor because he did not understand that a conversation they had was not going to remain confidential. “It was a situation that involved violence. He discovered that the other teachers had been informed about the situation and also parents.” Even although that course of action might have been in his best interest, “it was something that put him off repeating that process. He believed the chatbot offered anonymity,” says Rob. *** What are the dangers of using AI chatbots for mental health support? There have been growing concerns about the dangers of chatbots when children engage with them at length. OpenAI, the US company behind ChatGPT, is facing several lawsuits, including from families of young people who have killed themselves after long engagements. In the case of the California 16-year-old Adam Raine, who took his life in April, OpenAI has denied it was caused by the chatbot. It said it has been improving its technology “to recognise and respond to signs of mental or emotional distress, de-escalate conversations, and guide people toward real-world support”. As Rob reported in October, GPT-5, a version of ChatGPT, has been found to instruct users on everything from how to write a suicide note to providing detailed methods about how to hide an eating disorder, according to researchers. The earlier version refused both prompts and told the user to consider talking to a mental health professional. OpenAI has said that an updated version includes additional safeguards. As generative AI is trained to give answers based on probability, it rarely, if ever gives two answers that are the same. It’s part of what makes it so effective – the chatbot has idiosyncrasies in how it communicates with people, making them feel special – but it’s also what makes it hard to train. “Sometimes, a chatbot can be very free with its advice, other times, it can be quite censorious,” says Rob. *** What controls are there on chatbots in the UK? In the UK, controls under the Online Safety Act are “stricter than anything at a federal level in the US”, and some chatbots are covered. But in November, Liz Kendall, the technology minister, said she feared that the digital frontier might be outpacing regulators, with AI chatbots a particular concern. Referring to the Online Safety Act, Kendall said she would fill the gaps if it was discovered that chatbots were not properly covered. “If chatbots aren’t included or properly covered by the legislation, and we’re really working through that now, then they will have to be,” Kendall said. “People have got to feel their kids are safe.” What else we’ve been reading
Yassin El-Moudden reports from the second year of London’s Armenian film festival, where he learns that a global diaspora sharing scarring memories of repression, displacement and genocide are finding a voice. Martin A “David Hockney” of the photographic world, who was funny, dry and “never lost a sense of wonder”. I enjoyed this tribute to late photographer Martin Parr, by friends, peers and collaborators. Karen I wrote in yesterday’s First Edition about the huge distances teams will cover in the 2026 Fifa World Cup. For ESPN Cesar Hernandez investigates how flying disrupts the recovery planning for elite athletes. Martin Their families may have been on opposite sides of near-nuclear war, but the descendants of US president John F Kennedy and Nikita Khrushchev, his Soviet counterpart, have teamed up for a “thrilling” podcast. Karen A lot of my peers complain people don’t make interesting weird music any more, which simply isn’t true, as Noel Gardner demonstrates with this best of 2025 New Weird Britain list – as much a mindset as a genre. Martin Sport
Football | Dominik Szoboszlai scored an 88th-minute penalty to give Liverpool a much-needed boost with a 1-0 win at Inter in the Champions League. Football | Gianluca Scamacca and Charles De Ketelaere were on target in Atalanta’s 2-1 Champions League victory against Chelsea who took a first-half lead through João Pedro. Spurs – in front of the visiting Son Heung-min – beat Slavia Prague 3-0 with an own goal and two penalties and went ninth in the table. Cricket | England’s Ashes tour suffered another blow as fast bowler Mark Wood admitted “my knee just hasn’t held up” and dropped out of the series. The front pages
The Guardian’s lead story is “PM urges Europe to curb human rights laws to halt rise of populism”. The i paper has “Fears UK and Europe can’t fight Russia alone as Trump turns on ‘decaying’ nations” while the Metro runs with “Trump lashes out at ‘weak’ Europe”. The Times says “Number of police forces cut to dozen under plan”. The Mirror reports on “The lost Covid billions … we will never get our cash back” and the faces accompanying that story are Rishi Sunak, Michelle Mone and Boris Johnson. The Daily Express’s quote headline, too long to reprint here, is about women and girls’ safety after two asylum seekers were jailed for rape. The Mail blasts out “Asylum fiasco without end”. “Bardella: I will stop the boats” says the Telegraph – that’s paraphrasing a French presidential candidate. To conclude, the Financial Times: “US gives Zelenskyy ‘days’ to respond to peace deal demanding loss of territory”. Today in Focus
The social media ban for kids: Australia’s world-first experiment Today in Focus talks to three teenagers, and technology reporter Josh Taylor, about Australia’s world-first legislation: a social media ban for under-16s Cartoon of the day | Ben Jennings
The Upside A bit of good news to remind you that the world’s not all bad
Forget elves in the north pole – Seiffen in Germany is home to Santa’s “real workshop”. The Toy Village (Spielzeugdorf) near the border of the Czech Republic is a literal Christmas wonderland. There are streets lined with fairy lights and candlelight, and shopfronts displaying thousands of tiny figurines, toy animals and colourful nutcracker characters, all made from wood. But how did this come about? For hundreds of years, Seiffen has been home to wood turners and carvers who create the classic wooden Christmas toys that are sold around the world. The village was built in the 1300s below the Ore Mountains, which was classified a Unesco world heritage site due to a rich silver and tin mining history. After the tin supply dwindled, miners were forced to find an alternative way to make a living, so they sourced timber, modified their machinery and began making wooden crockery before eventually turning to toys. Sign up here for a weekly roundup of The Upside, sent to you every Sunday Bored at work? And finally, the Guardian’s puzzles are here to keep you entertained throughout the day. Until tomorrow. Quick crossword Cryptic crossword Wordiply